Re: Email notes on closing issue

Ralph Seichter <[email protected]>
Newsgroups gmane.comp.otrs.user
Message-ID <[email protected]> 
On 29.09.2016 08:37, Dimitrakakis Georgios wrote:

> Since closing the ticket also requires description can I do all these
> in one step?

You can close tickets by sending a reply and changing the "next ticket
state" field in the reply to "closed".

-Ralph
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