Re: Dynamic fields in AgentTicketCompose
Alvaro Cordero <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAKzf-ZOZZ3Rtvn+2RJ+zxR4-cgck7+crem1_63c5-Y6e6owVVw@mail.gmail.com> |
Hello, you can use a Ticket Process to do that, open a ticket and set one activity to be done by the customer in the stage you need it to happen. Best Regards 2016-10-27 12:16 GMT-06:00 André Cavalcante <[email protected]>: > Hi there, > > I'm currently using OTRS 4. I want my clients to fill a form after the > ticket is opened. > > I wonder if is it possible to Dynamic fields in AgentTicketCompose and how > to do it. > > Thanks > > -- > *André Luiz C. e Cavalcante, PMP, PRINCE2* > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs