Re: Need TicketID! in CustomerTicketZoom

Make sure it's factory/stock CustomerTicketZoom as it's pushing
TicketNumber instead of TicketID and CustomerTicketZoom doesn't seem to
like that request.

On Thu, Nov 10, 2016 at 11:05 AM, Andrzej Kubaczyk <[email protected]> wrote:

> After updates from version 3.2.17 to 3.3.16 I have problem with a preview
> of ticketing in the customer panel.
> When I click on any ticket on the list, I get the message:
>
>
> Error: Need TicketID!
>
> ERROR: OTRS-CGI-10 Perl: 5.16.2 OS: linux Time: Fri Jun 24 14:36:49 2016
>
> Message: Need TicketID!
>
> RemoteAddress: x.x.x.x
> RequestURI: /otrs/customer.pl?Action=CustomerTicketZoom;TicketNumber=
> 16062424830
>
> Traceback (21057):
> Module: Kernel::Output::HTML::Layout::CustomerError (OTRS 3.3.15) Line:
> 3982
> Module: Kernel::Modules::CustomerTicketZoom::Run (v1.48.2.2) Line: 70
> Module: Kernel::System::Web::InterfaceCustomer::Run (OTRS 3.3.15) Line:
> 1024
> Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler
> (unknown version) Line: 41
> Module: (eval) (v1.99) Line: 204
> Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
> Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
> Module: ModPerl::Registry::handler (v1.99) Line: 31
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