Re: otrs Digest, Vol 97, Issue 17 | query unlocked Tickets with unanswered customer requests
Florian Edlhuber <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Organization | edlhuber.net |
| Message-ID | <[email protected]> |
Hi, I would like you, not to quote unnecessary information in your mails. Thanks. 13.11.2016 12:46 - OTRS Ziege schrieb: > my Goal is to get a list of all unanwsered (by an Agent) and unlocked tickets. > I think i have to do it with an Database Query. > But thats the step I need some help. You can use the built in search function or the stats module. Search options are "state = new" and "unlocked" for example. regards, -- Florian --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs