Re: OTRS empty mail from:
Ugo Bellavance <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
On 2016-12-07 04:35 AM, Chris BOUSQUET wrote: > > > Hello All! > > I have a problem with OTRS since messages that are sent from OTRS to > list admins and users are not coming through. > > I have debuged problem down to the fact that when OTRS (2.2) sends email > it doesn't correctly set MAIL FROM header in SMTP connection. > > OTRS sends the email with "MAIL FROM:<>" instead of something like "MAIL > FROM:<otrs at company.com <http://lists.otrs.org/cgi-bin/listinfo/otrs>>". This mail is then rejected by mailer since it > has empty sender field. > > I did recheck my OTRS settings and I have setup email addresses for > sending out. Am I missing a parameter in OTRS or is this intended to be > in such way!? You're really still running OTRS 2.2? I think I remember that there is a setting to explicetly set an email adresse instead of th empty enveloppe, but I can't remember it from the top of my head and I'm not sure if it was available in 2.2. I never used this version, I started with 2.3 in 2008. I know that the parameter is in sysconfig though. Ugo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs