Re: GenerticAgent does not work (OTRS4)

Hello,

There are two kind of Generic Jobs: CLI based and DB based. If you check
your OTRS cronjobs, you'll find there two different entries:

*/20 * * * *    $HOME/bin/otrs.GenericAgent.pl >> /dev/null
*/10 * * * *    $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null

So probably the only thing that you are missing is the "-c db" bit


On 25 December 2016 at 07:19, Ml Ml <[email protected]> wrote:

> Hello List,
>
> i am running OTRS4 and i set up a Generic Agent in the Web GUI.
>
> If i (dry) run this job in the Web Gui, it finds 10 Matching Tickets.
> If i run the following on the command line, it does not find any ticket
> match:
>
> otrs:~# su - otrs
> otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl
> Job: 'send escalation notifications'
> otrs@otrs:~$
>
> Does someone have a hint/idea?
>
> Thanks,
> Mario
>
>
> p.s. Debug mode does not show much either:
>
> otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl -d
> Job: 'send escalation notifications'
> otrs@otrs:~$
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs