Re: GenerticAgent does not work (OTRS4)
Ml Ml <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CANFxOjCYSD=L3mikN8r4N6kxfO5TzJ2eWTR3Re35qTjeU2DavA@mail.gmail.com> |
Hello, none of those two does trigger anything: $HOME/bin/otrs.GenericAgent.pl >> /dev/null $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null If i add a Generic Job in the Web Gui, should it be then generated here? /var/www/otrs/Kernel/Config/GenericAgent.pm Or will it only be saved in the database? Thanks, Mario On Mon, Dec 26, 2016 at 2:05 PM, Leonardo Certuche <[email protected]> wrote: > Hello, > > There are two kind of Generic Jobs: CLI based and DB based. If you check > your OTRS cronjobs, you'll find there two different entries: > > */20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null > */10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null > > So probably the only thing that you are missing is the "-c db" bit > > > On 25 December 2016 at 07:19, Ml Ml <[email protected]> wrote: >> >> Hello List, >> >> i am running OTRS4 and i set up a Generic Agent in the Web GUI. >> >> If i (dry) run this job in the Web Gui, it finds 10 Matching Tickets. >> If i run the following on the command line, it does not find any ticket >> match: >> >> otrs:~# su - otrs >> otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl >> Job: 'send escalation notifications' >> otrs@otrs:~$ >> >> Does someone have a hint/idea? >> >> Thanks, >> Mario >> >> >> p.s. Debug mode does not show much either: >> >> otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl -d >> Job: 'send escalation notifications' >> otrs@otrs:~$ >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs