Re: Problem about updating owner in OTRS 5
Gökhan Öner <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAJ1BNQo7wk6t1M_MB1hLkNiRpX1Tdcvyf6R5rmx8whbdywocEg@mail.gmail.com> |
Hi Alvaro, I have checked Sysconfig and Ticket::Frontend::AgentTicketOwner###Owner parameter is set to 'Yes'. I still couldn't find the solution. Regards. *Gökhan Öner* *Information Technology* On Tue, Feb 7, 2017 at 5:27 PM, Alvaro Cordero <[email protected]> wrote: > You can searh in Sysconfig and verify that Owner option is not disabled, > you can always enable owner and other fields to be shown on several other > actions like Note, Priority, etc. > > Regards > > 2017-02-07 8:19 GMT-06:00 Gökhan Öner <[email protected]>: > >> Hi Alvaro, >> >> Thanks for your answer at first. I am using the Owner menu which is under >> People Menu. I cleared cache and rebuilt config after upgrade. >> >> On the other hand, i can update ticket owner from responsible menu. >> >> Any ideas? >> >> On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero <[email protected]> >> wrote: >> >> Hello, It looks like you are using Responsible Feature instead of Owner? >> Did you clear your cache and rebuild config after finishing the upgrade >> process? >> >> Best Regards >> >> 2017-02-07 7:57 GMT-06:00 Gökhan Öner <[email protected]>: >> >> Hi Everyone, >> >> I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the >> owner from owner menu, i couldn't find any place to select owner. >> Everything seems true in SysConfig. The screenshot is attached. >> >> Can anyone help me with this issue ? >> >> Regards. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> >> >> >> >> -- >> >> *Alvaro Cordero RetanaConsultor de Tecnologias* >> *Tel: 22585757 ext 123* >> *Email:* [email protected] >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> >> -- >> >> >> *Gökhan Öner* >> *Information Technology* >> *Sabancı University* >> *T:+90 (216) 483 91 81 <+90%20216%20483%2091%2081>* >> *E:[email protected] <E%[email protected]>* >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > > > > -- > > *Alvaro Cordero RetanaConsultor de Tecnologias* > *Tel: 22585757 ext 123* > *Email:* [email protected] > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs