CC recipients in AgentTicketCompose
Personal Técnico <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Hello, When I receive a ticket from a customer and he/she has created the ticket with a CC recipient (using mail), then, if I answer that ticket with an external mail, CC recipient is not included in AgentTicketCompose (only customer that created ticket appears as recipient "For:". I have modified "Ticket::Frontend::ComposeExcludeCcRecipients" from "yes" to "no" and from "no" to "yes", but in both cases, CC recipient is not included. How I configure OTRS for that purppose? Thanks a lot!! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs