CC recipients in AgentTicketCompose

Personal Técnico <[email protected]>
Newsgroups gmane.comp.otrs.user
Message-ID <[email protected]>
Hello,

When I receive a ticket from a customer and he/she has created the 
ticket with a CC recipient (using mail), then, if I answer that ticket 
with an external mail, CC recipient is not included in 
AgentTicketCompose (only customer that created ticket appears as 
recipient "For:".

I have modified "Ticket::Frontend::ComposeExcludeCcRecipients" from 
"yes" to "no" and from "no" to "yes", but in both cases, CC recipient is 
not included.

How I configure OTRS for that purppose?

Thanks a lot!!
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