Re: How to use regex in postamster filter

I believe you're looking for X-OTRS-FollowUp-State

Without -FollowUp, the action applies if the ticket is newly created.
Otherwise, the state changes on FollowUp.

Also perhaps leading and/or trailing characters in the body like
#Closeable# might be useful. This would nearly guarantee to be found and
unambiguous as a keyword.

On Sat, Mar 18, 2017 at 1:33 PM, Úr Balázs <[email protected]> wrote:

> Hi,
>
> We are trying to use regex in postmaster filter, but is doesn't work.
> I don't know if is it a bug, or we use it wrongly.
> We need to automaticaly close a ticket, which body contains a line
> with word "Closeable". Only this word is allow in the line.
>
> Sample email:
>
> To: [email protected]
> From: [email protected]
> Subject: This is a test for auto close
>
> Closeable
> Accounted time: 30 min
>
> This ticket can be closed.
>
>
> Regex what we are trying to use in postmaster filter:
>
> Filter condition:
> Check email header: Body
> Look for value: ^Closeable$
>
> Set Email Headers:
> Set email header: X-OTRS-State
> Set value: closed successful
>
>
> We tried ^Closeable.*$ but it also doesn't work.
> ^Closeable works, but this also matches the line "Closeable or not
> closeable, that is the question...", but this is not allowed by our
> policy.
>
> Can anybody help?
>
> Regards,
> Balázs
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