Next ticket state based on Queue?
Ralf Hildebrandt <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Is is possible to set a "next ticket state" based on the queue the ticket is in? Rationale: In some queues, when we compose an answer, we consider the ticket "closed" (if the solution is not appropriate, the client will answer an re-open the ticket) In other queues, we very often have to ask the customer about data missing on his application form, thus "wait until..." would be a more sensible default. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin [email protected] Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs