Re: Queue Escalations - duplicate escalation email to supervisors
Henry Combrinck <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAOMR_LfimUrZ6aByzKf=i2Eg6dN698Cs2NPeN_tCuU_Qq7arww@mail.gmail.com> |
No luck - any suggestions? On 19 April 2017 at 11:11, Henry Combrinck <[email protected]> wrote: > Greetings, > > OTRS 5.0.17 > > Our queue escalations are working as expected, with agents receiving > escalation notifications via email. > > Is it possible to have a supervisor receive a duplicate of the above email? > > I'll be giving the Admin->GenericAgent facility a try (ie, calling an > external script which sends the supervisor a similar notification email), > but was wondering whether there is a more elegant way of achieving this. > > Thanks > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs