Re: Time Accounted Export
Alvaro Cordero <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAKzf-ZMUAuPcwAq6yG1tJSb-1jsoKkgBmyOneK+X0dGubS1XGQ@mail.gmail.com> |
I believe you can do that with the Ticket List object, I enable the time accounting option. Choose whatever fields you want to export. It will report the time accounted per ticket, not per agent though. Regards 2017-04-25 7:22 GMT-06:00 Daniel <[email protected]>: > Hi there, > > > > is there any way to get an export of all Time Accounted Tickers per Agent > which includes also the Ticket-ID? > > I just can find an Export per Ticket Queue but for me it seems more > important to have an export per User. > > > > So what exactly I need to see is: > > > > Agend Name:Ticket-ID:Queue:TimeAccounted -> Export as CSV or Excel > > > > -- > > Grüsse > > > > Daniel > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs