Re: ACL for empty value in properties

Well, you can always make Service to be Mandatory, that should prevent a
ticket to not have one so you shouldn't worry about tickets being closed
without being correctly classified.

Best Regards.

2017-05-17 2:03 GMT-06:00 Juan Manuel Clavero Almirón <
[email protected]>:

> Hi all,
>
> We  want to forbid closing a ticket without service. We've been able to do
> it for stored tickets with an ACL but can't seem to manage in a new ticket
> form (e.g, in AgentTicketPhone). We thought we could do it with Service in
> the Properties section but can't match an undefined value.
>
> Our  last config is like this:
>
>   ConfigChange:
>     PossibleNot:
>       Ticket:
>         State:
>         - closed successful
>         - closed unsuccessful
>   ConfigMatch:
>     Properties:
>       Frontend:
>         Action:
>         - AgentTicketPhone
>       Service:
>         ServiceID:
>         - '[RegExp]^$'
>
> We've also tried with these variants:
>
> option a)
>       Service:
>         ServiceID:
>         - '[NotRegExp]^.+$'
>
> option b)
>       Service:
>         Name:
>         - '[RegExp]^$'
>
> option c)
>       Service:
>         Name:
>         - '[NotRegExp]^.+$'
>
> We've got the ACL debug mode on and it shows matching Action but shows
> nothing on Service.
> Could you help us? What are we missing?
>
> Kind regards,
> Juan Clavero
>
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-- 

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* [email protected]

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