Re: Disable the button reply for tickets closed
Florian Edlhuber <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Organization | edlhuber.net |
| Message-ID | <[email protected]> |
Hi,
29.05.2017 22:59 - Moises Silva schrieb: > Is there anyone that know if
possible to disable the option reply
> for tickets with states "closed successful", "closed unsuccessful" and
> "closed with workaround"?
have a look here
[1]http://doc.otrs.com/doc/manual/admin/stable/en/html/customization.html#acl-reference
Properties => {
Ticket => {
State => ['closed successful', 'closed unsuccessful', 'closed with
workaround'],
PossibleNot => {
Action => ['AgentTicketCompose'],
should work fine :-)
--
Florian
[1] http://doc.otrs.com/doc/manual/admin/stable/en/html/customization.html#acl-reference
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs