Re: Service field grayed out
Alvaro Cordero <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAKzf-ZNnbnQU3KPmy3yyPYmaAOxpHyWC3Ws1cq_-pHRqf-fctQ@mail.gmail.com> |
Hello, Services depend on customer user, that means, that you either assign the service to a customer or you make the services a default service. Every new service has to be assigned either way. Regards. 2017-06-08 9:02 GMT-06:00 Pedro Lobo <[email protected]>: > Hi, > > I'm attempting to create a new ticket and assign it to a service. I > already have a few services created, but when I create a new ticket, the > service field isn't active and I can't assign the ticket to the service as > it is shown here: http://doc.otrs.com/doc/manual > /itsm/stable/en/html/ch06s02.html > > I'm running OTRS + ITSM Module at 5.0.19 > > Cheers, > Pedro > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs