Re: Service field grayed out

Never mind, I finally found it. Thanks for the help though!

On 8 Jun 2017, at 16:12, Alvaro Cordero wrote:

> Hello,
>
> Services depend on customer user, that means, that you either assign the
> service to a customer or you make the services a default service. Every new
> service has to be assigned either way.
>
> Regards.
>
> 2017-06-08 9:02 GMT-06:00 Pedro Lobo <[email protected]>:
>
>> Hi,
>>
>> I'm attempting to create a new ticket and assign it to a service. I
>> already have a few services created, but when I create a new ticket, the
>> service field isn't active and I can't assign the ticket to the service as
>> it is shown here: http://doc.otrs.com/doc/manual
>> /itsm/stable/en/html/ch06s02.html
>>
>> I'm running OTRS + ITSM Module at 5.0.19
>>
>> Cheers,
>> Pedro
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>
>
>
> -- 
>
> *Alvaro Cordero RetanaConsultor de Tecnologias*
> *Tel: 22585757 ext 123*
> *Email:* [email protected]


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Cumprimentos,

**Pedro Lobo**
DevOps | +351 234 484 466

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