Re: dynamic field check box visibility
Kent Kollasch <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
I've modified AgentTicketCommon.tt to turn on and off various dynamic fields based on the ticket type. I have created multiple helpdesks and this has been very useful in displaying the appropriate dynamic field based on on the helpdesk you're logged into. I just need to be able to get a list of groups the the agent is in. I can then turn it off and on... If this is set in a SESSION variable, I believe I could make this work... On 6/20/2017 3:53 AM, Peter Sabbe wrote: > > Maybe another way to look at it is to include the check box in a > process and have the generic agent start the process only when it is > applicable (and remove the process when no longer so), that is when > your other dynamic field has or has not the valid group name. > > Cheers > > Peter > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- Kent C. Kollasch <mailto:[email protected]> Director of Information Technology Art's-Way Manufacturing Co., Inc. Phone: (712) 864-0025 Fax: (712) 864-3154 This message may contain information that is confidential and subject to privilege. If you are not the intended recipient and have received this e-mail in error, please disregard and do not open attachments, if any. Please note that the view or opinions presented in this e-mail are solely those of the author. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs