Re: [OTRS]First Response Time
Florian Edlhuber <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Organization | edlhuber.net |
| Message-ID | <[email protected]> |
Hi, 24.06.2017 11:53 - renu kadian schrieb: > Any one help me its an urgent ..... The mailing list is not a support channel, it is a community, so you have to be pacient sometimes ;-) On Sat, Jun 24, 2017 at 2:22 PM, renu kadian <[1][email protected]> wrote: when I have show ticket status view here two fields available First Response Time & Solution Time but it will not shows correct time. The times usually are calculated correctly. Only business hours are counted. Please check your Time::Calendar settings in sysconfig. another option: maybe your Daemon Jobs are not running correctly and the Escalation index is not rebuild correctly? -- Florian [1] mailto:[email protected] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs