Replies only include e-mail address instead of "name <e-mail>"
"Sebastian Wain" <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Hi, I just realized that if a customer initiate a ticket via OTRS the auto-reply goes correctly to "name <e-mail>" but subsequent replies only identifies the user as "e-mail". So, if John Smith <[email protected]> sends a new inquiry, the autoreply goes to John Smith <[email protected]> but the next replies go to [ [email protected] ]( mailto:[email protected] ) The original e-mail only includes the "From:" header. I don't know if we need to include additional ones like "Sender:" or there is another way to solve this. We are using OTRS 5s. Thanks, Sebastian --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs