Re: [OTRS]First Response Time

Ugo Bellavance <[email protected]>
Newsgroups gmane.comp.otrs.user
Message-ID <[email protected]> 
On 2017-06-24 04:52 AM, renu kadian wrote:
> Hi
> 
> 
> when I have show ticket status view here two fields available  First 
> Response Time & Solution Time but it will not shows correct time.

What would be the correct times then?

What is your SLA config?

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