Re: Customer users based on email domain

Hi *,

Do you want to create the new customer users or do you just want assign 
the customer id to the ticket?

Cheers,
Renée

Am 11.07.2017 um 11:40 schrieb Pedro Lobo:
> Hi all,
>
> I'd like to know if it's possible, and if so, how would I do the 
> following:
>
> We're setting up OTRS for our internal use and to provide IT support 
> to a few customers. All communication will be done via email, both 
> creating and replying to tickets and therefore, we have no real need 
> of customers accessing the customer portal. I would however like to 
> associate each new user email with a customer id. So, users that 
> create a ticket from [email protected] are assigned to Acme Co. Users from 
> [email protected] are assigned to Evil Copr. etc.
>
> Is this possible of to I have to manually create a customer user and 
> associate it with a customer ID for Acme and Evil Corp.?
>
> Cheers,
> Pedro
>
>
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