RES: Customer users based on email domain

I did same question few months ago, and got a cryptic response like “you can adapt the script for such” (not exactly on this words, which I can’t remember anymore) – and I’ve no Perl programming skills at all... I’m basically a “user++” 😊

If you discover how to do that, and can share in a non cryptic way, I’ll love to hear about.

Regards,

Edson Richter


Enviado do Email<https://go.microsoft.com/fwlink/?LinkId=550986> para Windows 10

De: Pedro Lobo<mailto:[email protected]>
Enviado:terça-feira, 11 de julho de 2017 06:41
Para: User questions and discussions about OTRS.<mailto:[email protected]>
Assunto: [otrs] Customer users based on email domain


Hi all,

I'd like to know if it's possible, and if so, how would I do the following:

We're setting up OTRS for our internal use and to provide IT support to a few customers. All communication will be done via email, both creating and replying to tickets and therefore, we have no real need of customers accessing the customer portal. I would however like to associate each new user email with a customer id. So, users that create a ticket from [email protected] are assigned to Acme Co. Users from [email protected] are assigned to Evil Copr. etc.

Is this possible of to I have to manually create a customer user and associate it with a customer ID for Acme and Evil Corp.?

Cheers,
Pedro

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