INSERT INTO customer_user

Hi all,

I installed otrs-5.0.20 from source 10 days ago and it works fine.
Today I tried to add customer_user directly into the MySQL backend with:

INSERT INTO customer_user (
    login
,   email
,   customer_id
,   title
,   first_name
,   last_name
,   phone
,   fax
,   mobile
,   street
,   zip
,   city
,   country
,   comments
,   valid_id
,   create_time
,   create_by
,   change_time
,   change_by
)
VALUES (
    '[email protected]'
,   '[email protected]'
,   'XXXX'
,   ''
,   'Turlututu'
,   'CHAPEAU'
,   ''
,   ''
,   ''
,   ''
,   ''
,   ''
,   ''
,   ''
,   1
,   NOW()
,   2
,   NOW()
,   2
);

INSERT INTO customer_preferences (user_id   , preferences_key
         , preferences_value)
VALUES                           ('[email protected]',
'UserGoogleAuthenticatorSecretKey', ''               )
,                                ('[email protected]',
'UserLanguage'                    , 'fr'             )
,                                ('[email protected]',
'UserRefreshTime'                 , '0'              )
,                                ('[email protected]',
'UserShowTickets'                 , '25'             );

But the new users do not show in
otrs/index.pl?Action=AdminCustomerUser;Nav=Agent

Does anyone knows why?
Is there a better way to programmatically insert customer_user?

Regards
-------------------------
Santiago DIEZ
Quark Systems & CAOBA
23 rue du Buisson Saint-Louis, 75010 Paris
-------------------------
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