Re: Customer users based on email domain

On 11/07/2017 11:40, Pedro Lobo wrote:
> Hi all,
> 
> I'd like to know if it's possible, and if so, how would I do the following:
> 
> We're setting up OTRS for our internal use and to provide IT support to
> a few customers. All communication will be done via email, both creating
> and replying to tickets and therefore, we have no real need of customers
> accessing the customer portal. I would however like to associate each
> new user email with a customer id. So, users that create a ticket from
> [email protected] are assigned to Acme Co. Users from [email protected] are assigned
> to Evil Copr. etc.
> 
> Is this possible of to I have to manually create a customer user and
> associate it with a customer ID for Acme and Evil Corp.?
> 
> Cheers,
> Pedro


Hi,

to set the customer based on the domain of the e-mail, you need to
set-up an e-mail filter.

Go to Admin, Postmaster filters, create a new filter.
To take you example of evil.corp:

Fill in the name and wether you want to stop after the match.
Filter condition:
Check e-mail header: From
As a value you could add for instance: (.*@evil.corp)

Set e-mail headers:
Set e-mail header: X-OTRS-CustomerNo, Set value: "Evil Corp"

Evil Corp should exist as customer company.

Regards,
Benedict
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