Re: Auto-reply as First Response Time

Hello Pedro,

could you clarify your questions? I don't think I understand what you're 
trying to do.


Regards,
Andreas

Am 26.07.2017 um 12:17 schrieb Pedro Lobo:
>
> Hi everybody,
>
> Is there any way to have the auto-reply associated with a specific 
> queue count as the first response for "First Response Time", or is 
> that against the way OTRS works?
>
> Cheers,
> Pedro
>
>
>
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