Re: Auto-reply as First Response Time
Bob Tao <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Hi Pedro, Could u specify user case why u need to do that? First response time will lose its meaning if so... Regards, Bob Tao -- OTRS ASIA Limited Three Pacific Place Level 3, 1 Queen's Road East Admiralty Hong Kong T: +852 (5803) 5820 F: +852 (5803) 5821 I: http://www.otrs.com/ <http://www.otrs.com/> OTRS 5s – Organization. Security. Communication. Structure. – Flexible solutions for your company’s success <https://www.otrs.com/?utm_id=1036> More information: <https://www.otrs.com/products/?utm_id=1037>Solutions <https://www.otrs.com/products/?utm_id=1037> | Success Stories <https://www.otrs.com/customers/success-stories/?utm_id=1038> | Trainings <https://www.otrs.com/public-otrs-trainings/?utm_id=1039> > On 26 Jul 2017, at 6:17 PM, Pedro Lobo <[email protected]> wrote: > > Hi everybody, > > Is there any way to have the auto-reply associated with a specific queue count as the first response for "First Response Time", or is that against the way OTRS works? > > Cheers, > Pedro > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs