Create two tickets from one mail
Franz Julius Albert <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Hello, my question is also available under OtterHub - OTRS Community. I hope this do not count as double post. I would like to create two tickets from one mail. The mail contains a TO: [email protected] and a CC: [email protected] header. Booth address exists as filters for different queues (using PostMaster::PreFilterModule) , The problem is that only one ticket is created for the "abc" queue. But I would like to have also another ticket in the "def" queue Fetching mails from two different mail accounts is no option. Maybe somebody has an advice? Thank you very much! Julius (OTRS Free 5.0.20) --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs