Sehr geehrte Damen und Herren,
in der Zeit vom 14.09.2017 bis einschließlich 03.10.2017 befinde ich mich nicht im Büro.
Beachten Sie bitte, dass Ihre E-Mail nicht automatisch weitergeleitet wird.
In dringenden Fällen wenden Sie sich bitte an unsere Hotline, 0203-378530, oder an Herrn Hesselmann ([email protected]).
Mit freundlichen Grüßen
Ronny Bär
OPM IT Service GmbH
Send otrs mailing list submissions to
[email protected]
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/mailman/listinfo/otrs
or, via email, send a message with subject or body 'help' to
[email protected]
You can reach the person managing the list at
[email protected]
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re: auto-login for customers (Sujeeva Tissaarachchi)
2. Auto Responses not send for ticket creation
(Sujeeva Tissaarachchi)
3. Re: Auto Responses not send for ticket creation (Kuss Reinhard)
4. Re: Auto Responses not send for ticket creation (?r Bal?zs)
----------------------------------------------------------------------
Message: 1
Date: Sat, 9 Sep 2017 14:32:13 +0000 (UTC)
From: Sujeeva Tissaarachchi <[email protected]>
To: Matteo Sgalaberni <[email protected]>, "User questions and
discussions about OTRS." <[email protected]>
Subject: Re: [otrs] auto-login for customers
Message-ID: <[email protected]>
Content-Type: text/plain; charset="utf-8"
Hi Matteo,
Did you think about AD/LDAP integration in OTRS?
www.youtube.com/watch?v=7iAcNjIi2Bo
?Best Regards,
Sujeeva Tissaarachchi?
From: Matteo Sgalaberni <[email protected]>
To: [email protected]
Sent: Friday, 25 August 2017, 22:14
Subject: [otrs] auto-login for customers
Hello,
I would like to auto-login into "customer.pl" by clicking on a link on an our CRM.
I see that a quick way is it passing user/pass to the URL, but it's not a security best practice.
Should be correct to obtain a auto-login without:
- storing the password on the source system
- passing it to the URL
I searched on the documentation and found nothing. Does exist a native way to perform this or not?
Thanks
Matteo
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.otrs.org/pipermail/otrs/attachments/20170909/0be8f21b/attachment-0001.html>
------------------------------
Message: 2
Date: Tue, 12 Sep 2017 23:57:59 +0000 (UTC)
From: Sujeeva Tissaarachchi <[email protected]>
To: "User Questions and Discussions About OTRS." <[email protected]>
Subject: [otrs] Auto Responses not send for ticket creation
Message-ID: <[email protected]>
Content-Type: text/plain; charset="utf-8"
Dear Friends,
I have an issue in Auto Responses only for "default reply (after new ticket has been created)" It send all the emails but not this. Error I found in the "SchedulerTaskWorkerERR.log" is:
Quote[Wed Sep 13 05:06:57 2017] otrs.Daemon.pl: Net::SMTP: Unexpected EOF on command channel at /opt/otrs/Kernel/System/Email/SMTP.pm line 170ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-65 Perl: 5.10.1 OS: linux Time: Wed Sep 13 05:06:57 2017
?Message: Can't send message: 354End data with <CR><LF>.<CR><LF>Unquote
Can anyone give me a clue to resolve this issue?Best Regards,
Sujeeva Tissaarachchi?
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.otrs.org/pipermail/otrs/attachments/20170912/5f90e42d/attachment-0001.html>
------------------------------
Message: 3
Date: Wed, 13 Sep 2017 05:29:34 +0000
From: Kuss Reinhard <[email protected]>
To: Sujeeva Tissaarachchi <[email protected]>, "User questions and
discussions about OTRS." <[email protected]>
Subject: Re: [otrs] Auto Responses not send for ticket creation
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="utf-8"
Hi Sujeeva,
your mail needs a single dot (?.?) at the end of the mail-message on a line for itself. This is the ?end-mark? for every mail.
If you send a mail from commandline on linux (or any *nix-system..), you end this mail with a single period at the beginning of a line, followed by <CR><LF>. Hence the ?unexpected EOF? encountered in your error message.
Regards,
Reinhard
Gesendet: Mittwoch, 13. September 2017 01:58
Betreff: [otrs] Auto Responses not send for ticket creation
I have an issue in Auto Responses only for "default reply (after new ticket has been created)" It send all the emails but not this. Error I found in the "SchedulerTaskWorkerERR.log" is:
Quote
[Wed Sep 13 05:06:57 2017] otrs.Daemon.pl: Net::SMTP: Unexpected EOF on command channel at /opt/otrs/Kernel/System/Email/SMTP.pm line 170
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-65 Perl: 5.10.1 OS: linux Time: Wed Sep 13 05:06:57 2017
Message: Can't send message: 354End data with <CR><LF>.<CR><LF>
Unquote
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.otrs.org/pipermail/otrs/attachments/20170913/dffc116b/attachment-0001.html>
------------------------------
Message: 4
Date: Thu, 14 Sep 2017 07:50:34 +0200
From: ?r Bal?zs <[email protected]>
To: "User questions and discussions about OTRS." <[email protected]>
Subject: Re: [otrs] Auto Responses not send for ticket creation
Message-ID:
<CAAcT46X1y1D_EGMZ9aXQs+EZR2Kjz0z3XS=eeDcx5yPDhFpn3Q@mail.gmail.com>
Content-Type: text/plain; charset="UTF-8"
2017-09-13 1:57 GMT+02:00 Sujeeva Tissaarachchi <[email protected]>:
> I have an issue in Auto Responses only for "default reply (after new ticket
> has been created)" It send all the emails but not this.
Hi Sujeeva,
Please check, if a correct email address is set in Framework ? Core ?
NotificationSenderEmail. We had a similar issue, and this was the
solution.
Regards,
Bal?zs
------------------------------
Subject: Digest Footer
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
------------------------------
End of otrs Digest, Vol 108, Issue 3
************************************
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
lmpx.com only provides a reader for public news (NNTP) servers. It is not
affiliated with the servers or forums shown here and is not responsible for
the content of articles, which is written by their respective authors.