Re: Auto Responses not send for ticket creation

Thanks Sujeewa!

 

From: otrs [mailto:[email protected]] On Behalf Of Sujeeva Tissaarachchi
Sent: Sunday, September 17, 2017 10:11 AM
To: User Questions and Discussions About OTRS.
Subject: Re: [otrs] Auto Responses not send for ticket creation

 

Hi Aruna,

 

Yes, agents can create tickets into queues through the agent login

 

Menu Navigation Path:

Tickets->New Phone Tickets

Tickets->New Email Tickets

 

This facility is for ServiceDesk Analysts to create tickets on behalf of customers.

 

Best Regards,

Sujeeva Tissaarachchi

 

 

  _____  

From: k .Aruna Chandralal Perera <[email protected]>
To: 'Sujeeva Tissaarachchi' <[email protected]>; 'User questions and discussions about OTRS. ' <[email protected]> 
Sent: Friday, 15 September 2017, 13:48
Subject: RE: [otrs] Auto Responses not send for ticket creation

 

Hi

Is there way that  agents can create tickets into the queues like customer users do. ? I use OTRS 5 

Regards

Aruna Chandralal 

 

From: otrs [mailto:[email protected]] On Behalf Of Sujeeva Tissaarachchi
Sent: Thursday, September 14, 2017 9:53 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Auto Responses not send for ticket creation

 

Hi Balázs,

 

Thanks for your message. However, this is not Notification Sender whereas this is Auto Response. I will put an update once I get through this.

 

Best Regards,
Sujeeva Tissaarachchi

 

 

  _____  

From: Úr Balázs <[email protected]>
To: User questions and discussions about OTRS. <[email protected]> 
Sent: Thursday, 14 September 2017, 11:25
Subject: Re: [otrs] Auto Responses not send for ticket creation

 

2017-09-13 1:57 GMT+02:00 Sujeeva Tissaarachchi <[email protected]>:
> I have an issue in Auto Responses only for "default reply (after new ticket
> has been created)" It send all the emails but not this.

Hi Sujeeva,

Please check, if a correct email address is set in Framework → Core →
NotificationSenderEmail. We had a similar issue, and this was the
solution.



Regards,


Balázs
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