Re: Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora

Pascal Couvreur <[email protected]>
Newsgroups gmane.comp.otrs.user
Message-ID <[email protected]>
I had the issue on our OTRS instance.
It was because the logo was linked via a full absolute URL path, not a relative path (it was like http://server.com/folder/folder/logo.png)
I fixed by adding the logo local to the OTRS installation. (AgentLogo and like settings in sysconfig)

Best regards,

Pascal Couvreur

-----Original Message-----
From: otrs [mailto:[email protected]] On Behalf Of Roy Kaldung
Sent: mercredi 11 octobre 2017 16:46
To: User questions and discussions about OTRS. <[email protected]>
Subject: Re: [otrs] Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora

Hi,

> On Oct 11, 2017, at 12:05 PM, JAOUEN Egareg <[email protected]> wrote:
> 
> OTRS uses SysLog but I can’t find any error log.
> 

Which addons do you use? Some objects changed the internal API vom 5.0.10 to 5.0.23.
There must be a error_log for the apache and I’m pretty sure the problem is in there.

- Roy

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