Re: OTRS 6.0.1 encoding/decoding of special characters sent from Outlook

Hello Rudolf,

this is a bug in OTRS 6: https://bugs.otrs.org/show_bug.cgi?id=13367.

The data is stored correctly, but displayed wrongly, if the mail has an encoding other than ASCII or UTF-8. The fix is in QA and will be published soon in the bug and as a part of OTRS 6 patch level 2. Apologies for the inconvenience.

Best regards,

Martin Gruner
Team Lead R&D

OTRS AG
Bahnhofplatz 1a
94315 Straubing

T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I:  www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel

____________________________________________________

OTRS Business Solution™ 5s – Organisation.  Sicherheit.  Kommunikation.  Struktur. – Flexible Lösungen für Erfolg im Unternehmen
Link: https://www.otrs.com/?lang=de&utm_id=1032


Mehr Infos:
+ Lösungen: https://www.otrs.com/produkte/?lang=de&utm_id=1033
+ Success Stories: https://www.otrs.com/kunden/success-stories/?lang=de&utm_id=1034
+ Trainings: https://www.otrs.com/public-otrs-trainings/?lang=de&utm_id=1035

> Am 22.11.2017 um 09:21 schrieb Rudolf Bargholz <[email protected]>:
> 
> Hi,
> 
> Upgraded from 5.0.23 (Fedora 26) to 6.0.1 yesterday. We noticed an issue regarding the display of German/French characters in OTRS.
> 
> We sent a test mail this morning from Outlook 2013 to OTRS 6.0.1 with the mail body “äöüàéè”. In OTRS this arrives as “������”.
> 
> In the Outlook preview these characters look fine but in OTRS the characters are displayed as diamonds with a question mark.
> 
> The unformatted view of the mail contents shows the following:
> 
> --_000_VI1PR1001MB116856A5418CE03A69787CEBDE200VI1PR1001MB1168_
> Content-Type: text/plain; charset="iso-8859-1"
> Content-Transfer-Encoding: quoted-printable
> 
> =E4=F6=FC=E0=E9=E8
> 
> Any idea what we can do to resolve this problem?
> 
> Regards
> 
> Rudolf Bargholz
> 
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

-----BEGIN PGP SIGNATURE-----

iF0EARECAB0WIQQe3DLz00yyMhZlXYmMN+UHu0WpxwUCWhU0vgAKCRCMN+UHu0Wp
x57RAJ46soEZivAGO6Ipq8xjZIo1zAsn4gCfVKC2USFovhusDTDeMJ1MsbCstWA=
=9v8z
-----END PGP SIGNATURE-----