Re: Slow QueueView and error message after upgrading OTRS Free from 5.0.24 to 6.0.1
Bob Tao <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Hi Julius, Maybe you have some queues linked to invalid groups? You may check this the first. :-) Regards, Bob Tao -- OTRS ASIA Limited Three Pacific Place Level 3, 1 Queen's Road East Admiralty Hong Kong T: +852 (5803) 5820 F: +852 (5803) 5821 I: http://www.otrs.com/ <http://www.otrs.com/> OTRS Business Solution™ 6 – Organization. Security. Communication. Structure. – Flexible solutions for your company’s success <https://www.otrs.com/?utm_id=1036> More information: <https://www.otrs.com/products/?utm_id=1037>Solutions <https://www.otrs.com/products/?utm_id=1037> | Success Stories <https://www.otrs.com/customers/success-stories/?utm_id=1038> | Trainings <https://www.otrs.com/public-otrs-trainings/?utm_id=1039> > On 24 Nov 2017, at 12:54 AM, Franz Julius Albert <[email protected]> wrote: > > Hello, > > just updated my OTRS instance and the upgrade process passed without errors. > > After the login the view for some queues is very slow (~8 seconds) while > only 7 tickets are inside. The syslog is full of messages like this one -> > Nov 23 17:38:04 ttsngdev OTRS-CGI-10[1372]: > [Error][Kernel::System::Group::PermissionCheck][Line:945]: Need GroupName! > Nov 23 17:38:04 ttsngdev OTRS-CGI-10[1372]: > [Error][Kernel::System::Group::PermissionCheck][Line:945]: Need GroupName! > > I ran the SetPermissions script twice....but no change. > > Maybe someone have an idea? > > Thank you very much! > Julius Albert > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs