Re: Survey Module behavior
Alvaro Cordero <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAKzf-ZPY-WcAciTYEaWB9gJT=+obetgLbzN=Vb3RY8GwbEaHMQ@mail.gmail.com> |
Hello, As it works, it should send the survey to the current customer user which is the one at the closing of the ticket. Best Regards. 2017-12-04 15:21 GMT-06:00 Nick Bright <[email protected]>: > I'm implementing some surveys with the survey module on OTRS 3.3.11 > (Survey v 2.3.3). > > I'd like to clarify the behavior of the module in a specific context: > > When a ticket has been created with a specific, or no, customer > associated; then is assigned to another customer at the time of closing the > ticket; which customer or email address would receive the survey? The > customer at the time of opening the ticket, or at the time of closing the > ticket? > > My desired behavior would be the customer at the time of closing the > ticket. > > Thanks, > > -- > ----------------------------------------------- > - Nick Bright - > - Vice President of Technology - > - Valnet -=- We Connect You -=- - > - Tel 888-332-1616 x 315 / Fax 620-331-0789 - > - Web http://www.valnet.net/ - > ----------------------------------------------- > - Are your files safe? - > - Valnet Vault - Secure Cloud Backup - > - More information & 30 day free trial at - > - http://www.valnet.net/services/valnet-vault - > ----------------------------------------------- > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs