Re: MailAccountFetch stopped working

Hi,

did you try to execute this command in directory /opt/otrs/bin/ ?

su -c "./otrs.Console.pl Maint::PostMaster::MailAccountFetch --force-pid" -s /bin/bash otrs



-----Ursprüngliche Nachricht-----
Von: otrs [mailto:[email protected]] Im Auftrag von Santiago DIEZ
Gesendet: Dienstag, 5. Dezember 2017 11:43
An: OTRS LIST
Betreff: [otrs] MailAccountFetch stopped working

Hi,

We've been happily using OTRS 5.0.20 on Debian 8.8 for 6 month now.

We've made no change at all (it's only 3 of us) to the config but last
night, the program stopped fetching emails.

I can still manually fetch emails going to
otrs/index.pl?Action=AdminMailAccount and clicking on [Fetch mail] but
it only download 10-15 at a time.

The cron was set as follow (on July 20th) :
Daemon::SchedulerCronTaskManager::Task###MailAccountFetch
- Function = Execute
- MaximumParallelInstances = 1
- Module = Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch
- Schedule = * * * * *
- TaskName = MailAccountFetch

There is NO error message in otrs/index.pl?Action=AdminLog.

I've tried the following :

1) Restart daemon > No luck
sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop
sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl start

2) Empty the cache > No luck
sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete

3) Restart daemon and mysql and empty the cache > No luck
sudo /opt/otrs/bin/Cron.sh stop otrs
sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop
sudo /etc/init.d/mysql stop
sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
sudo /etc/init.d/mysql start
sudo /opt/otrs/bin/Cron.sh start otrs
(the daemon restarted automatically after a few minutes)

What else can I do?

Regards
-------------------------
Santiago DIEZ
Quark Systems & CAOBA
23 rue du Buisson Saint-Louis, 75010 Paris
-------------------------
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