Re: Restricting Customer Users from viewing Company Tickets

Gerald Young <[email protected]>
Newsgroups gmane.comp.otrs.user
Message-ID <CAKk-oUJjgpGsEs3KQgUJQkcMbjgRQj0RLZq0NBy+hwpzauUD1g@mail.gmail.com>
Hi,

1) enable CustomerGroupSupport in Framework -> Frontend::Customer
2) Create a group, such as CompanyTicketViewers
3) assign customers to a group (rw)
4) In Ticket->Frontend::Customer::ModuleRegistration, find Company Tickets,
click the boxed plus under Group:, and type CompanyTicketViewers (save)

Membership in the group will determine whether Company Tickets is visible.


On Tue, Dec 5, 2017 at 9:54 AM, Parag Bhalerao <[email protected]
> wrote:

> Friends,
>
>
>
> I am sure it’s a simple question, but I am a bit lost.
>
>
>
> I want only some of the customer users to see company tickets and rest of
> the users to see only their own tickets. Can you kindly guide me on how to
> configure this? Many thanks.
>
>
>
> GoodWills
>
>
> *Parag Bhalerao*
>
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