Re: can't login after Update (OTRS 5 > 6)

Hi,


i have had a similar problem when upgrading from version 5 to 6.
In my case, this was due to the specifying Javascripts in Config.pm.
After removing those settings from the Config.pm, logins worked again.
I've written a blog post on upgrading, maybe there is some useful info
in there for you.

https://www.ictforce.be/2017/otrs-upgrade-5-to-6/

Regards,
Benedict

2018-01-08 17:02 GMT+01:00 Soeren Fritsche <[email protected]>:

> After updating from OTRS 5 to OTRS 6 we can't login.
> The login button ist not responding.
>
> here some lines from the Errorlog:
> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-11 Perl: 5.22.1 OS:
> linux Time: Mon Jan  8 16:52:02 2018
>
> Message: CommunicationLog(ID:312,AccountType:-,AccountID:-,
> Direction:Outgoing,Transport:Email,ObjectLogType:Message,
> ObjectLogID:608)::Kernel::System::MailQueue => Permanent sending problem
> or we reached the sending attempt limit. Message will be removed
>
> Traceback (1511):
>    Module: Kernel::System::CommunicationLog::_LogError Line: 538
>    Module: Kernel::System::CommunicationLog::ObjectLog Line: 306
>    Module: Kernel::System::MailQueue::_SendError Line: 853
>    Module: Kernel::System::MailQueue::Send Line: 689
>    Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Send
> Line: 194
>    Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Run
> Line: 143
>    Module: (eval) Line: 460
>    Module: Kernel::System::Console::BaseCommand::Execute Line: 454
>    Module: (eval) Line: 144
>    Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run
> Line: 123
>    Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run
> Line: 235
>    Module: (eval) Line: 316
>    Module: main::Start Line: 316
>    Module: /opt/otrs//bin/otrs.Daemon.pl Line: 137
>
>
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