Re: PhoneCall Articles
"Edlhuber, Florian" <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Organization | edlhuber.net |
| Message-ID | <[email protected]> |
Hi, - Nick Bright schrieb: > > In OTRS 3.3.x is there a way to mark all "PhoneCall" (inbound or > > outbound) as 'internal' so that they are not visible when the customer > > views a ticket? Why not use "internal note" for noting this? (this is intended to be used for your requirement.) I do not see an option to mark phone call internal. by the way you really (!) should upgrade to latest version. 3.3.x are vulnerable. -- Florian --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs