Re: PhoneCall Articles
Nick Bright <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Organization | Valnet Holdings, LLC |
| Message-ID | <[email protected]> |
On 1/12/2018 2:29 AM, Edlhuber, Florian wrote: > Hi, > > - Nick Bright schrieb: > > In OTRS 3.3.x is there a way to mark all "PhoneCall" (inbound or > > outbound) as 'internal' so that they are not visible when the customer > > views a ticket? > > Why not use "internal note" for noting this? (this is intended to be > used for your requirement.) We use templates for updates (work orders, etc) which can't be applied to notes (at least in 3.3.x). -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - ----------------------------------------------- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs