Re: Search issue in otrs6
Manuel Martínez Valls <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Solved. On v.6 there is a new option that allows indexing (or not) FullText searchs on Archived tickets (I usually archive old tickets). I have enabled the check on Ticket::SearchIndex::IndexArchivedTickets and now its working normally as in v. 5. Regards, Manuel Martínez El 21/02/18 a las 13:24, Manuel Martínez Valls escribió: > Hi, > > It looks that is a problem related to the migration from otrs 5 to 6. > > When I do a fulltext search it gives me results but only tickets > received on version 6. It doesn't work well with old tickets. > > It could be a bug or maybe my fault doing the upgrade. I use > FileSystem Storage to store articles. > > Regards, > > Manuel Martínez > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs