Showing the names of the previous Agent Owner
Alexis HAUSER <[email protected]>
| Newsgroups | gmane.comp.otrs.devel,gmane.comp.otrs.user |
|---|---|
| Message-ID | <1212889668.12766242.1520865072286.JavaMail.zimbra@imt-atlantique.fr> |
hi, Is there a way to show the previous agent owner of a ticket into the note ? In ticket::frontend::agentticketowner###body, I've tried to set <OTRS_OWNER_UserFirstname> or parameters of this kind : [% Data.Name | html %] but none of them seem to display inside the note. Best Regards Alexis _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/mailman/listinfo/dev