Dynamic field filled automatically

Hi guys

I am using OTRS 5s.

I need a dynamic field to store an aditional value; this field:

- Must be filled with Queue (Name) + Date (year_month_day) + Time
(hour_mins_secs).
- Must be set and stored for phone tickets and email tickets registered by
agents, and for email tickets sent to every queue.

Dou you have some guideline?

Thanks

Karlos

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