OTRS6 - Upgrade from v5 to v6. Error deserializing data

JAOUEN Egareg <[email protected]> Mon, 28 May 2018 09:08:30 +0000

Newsgroups	gmane.comp.otrs.user
Message-ID	<EC661B61ADA87F47B4B0FA86609AE3CA01096121B2@ELITT-EXCH.elitt.local>

Hi,

As I was running a (very) old v5 OTRS, I didn’t look deeply into messages from this email list dealing with v6 OTRS.

I upgraded my server last week and all seems good and running.
But, in system log, I can see numerous errors :
Mon May 28 10:11:13 2018

error

OTRS-CGI-0

Error deserializing data: Magic number checking on storable string failed at /usr/lib64/perl5/vendor_perl/Storable.pm line 464, at /opt/otrs/Kernel/System/Storable.pm line 116.

Mon May 28 10:11:13 2018

error

OTRS-CGI-0

Error deserializing data: Magic number checking on storable string failed at /usr/lib64/perl5/vendor_perl/Storable.pm line 464, at /opt/otrs/Kernel/System/Storable.pm line 116.

Mon May 28 10:11:13 2018

error

OTRS-CGI-0

Error deserializing data: Magic number checking on storable string failed at /usr/lib64/perl5/vendor_perl/Storable.pm line 464, at /opt/otrs/Kernel/System/Storable.pm line 116.

Mon May 28 10:11:13 2018

error

OTRS-CGI-0

Error deserializing data:

Mon May 28 10:10:40 2018

error

OTRS-CGI-0

Error deserializing data: Magic number checking on storable string failed at /usr/lib64/perl5/vendor_perl/Storable.pm line 464, at /opt/otrs/Kernel/System/Storable.pm line 116.


Did someone experience something like this ? Do you have some ideas to solve this problem ?

Thanks !

Egareg  JAOUEN
Ingénieur Recherche&Développement
Tel : +33 2 31 35 34 81 │[email protected]
ELITT
8 rue Léopold Sédar-Senghor - 14460 Colombelles - France │www.elitt.com

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