Re: [ext] Re: Addressbook, how to configure & add entries?

* Renee B <[email protected]>:

> The "normal" OTRS address book is the customer user database. So you
> could add those external contacts as customer users.

This is working now. I previously used LDAP as the customer user
database, meaning I had no way of adding "customer users" in OTRS
itself.

Now the next question: How can I use BOTH LDAP and the database driven
backed for customer users.?

    $Self->{CustomerUser} = {
        Name => 'LDAP Backend',
        Module => 'Kernel::System::CustomerUser::LDAP',
        ...
    };

Or rather: What is the default if no explicit "$Self->{CustomerUser}"
is set?

-- 
Ralf Hildebrandt                   Charite Universitätsmedizin Berlin
[email protected]        Campus Benjamin Franklin
https://www.charite.de             Hindenburgdamm 30, 12203 Berlin
Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155
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