OTRS 5: more fine-grained ticket overview in AgentTicketQueue ?

Susan Dittmar <[email protected]> Wed, 30 May 2018 16:23:27 +0200
Newsgroups gmane.comp.otrs.user
Message-ID <[email protected]>
Hi,

in AgentTicketLockedView there is a tab for tickets with reminder set,
and a tab for tickets with reminder reached (if such tickets are locked
by the agent). Looking at the workflow my collegues prefer, I would love
to grant them such tabs in the AgentTicketQueue view.

Is it possible? How?

Thanks for any hints,

Susan

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