Re: Statistics with text dyanmic field

On 6/7/2018 5:04 PM, Nick Bright wrote:
> Greetings,
>
> I've added some dynamic fields to my tickets which come in from email. 
> These match a header in the email, then place that text string into 
> the dynamic field based on the header name. This data is then 
> displayed on the Ticket Information panel.
>
> I would like to take this a step further, and produce a statistics 
> report that would collate how many tickets have each unique string 
> value. The string values are a specific value domain (representing 
> 'referral reason'). Thus I would like to know in statistics, how many 
> tickets were "Reason #1", how many were "Reason #2" and so on (within 
> the framework of the other parameters, such as dates, queues, etc).
>
> So far, I have only been able to find information stating "you can use 
> dynamic fields with stats" and "they just show up", but my fields are 
> not just "showing up".
>
> What further configuration is required to utilize these fields?
>
> Thank you,
>
Is it simply not possible to use a text field for this purpose, hence no 
replies?

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