Re: Reply with empty body
Gerald Young <[email protected]> Tue, 3 Jul 2018 18:38:54 -0400
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAKk-oU+GKNqqZNby2ZsAd8wmgfzHvF_2R_LzxVBq_Ohe-T_ecQ@mail.gmail.com> |
Forward or Communication/New Email might be of interest. On Mon, Jul 2, 2018 at 8:13 AM Sysadmin CAOS <[email protected]> wrote: > Hello, > > is there any way for configuring OTRS to reply a ticket with an email > and, then, when "AgentTicketZoom" opens ticket, body appears empty, not > with standard message and others appended messages? I always remove all > "body mail" that appears in "AgentTicketZoom". > > Thanks. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs