Re: Reply with empty body

Am 10.07.2018 um 08:51 schrieb sysadmin.caos:
> Sorry, but I don't understand your answer... "Forward or
> Communication/New Email" are options in any configuration menu?

I think what's meant is the ways to answer a ticket: instead of 'reply'
choose 'forward' or 'new email'.

Another possibility, which affects ALL replies (instructions for version
5, I expect similar things for version 6):

In Sysconfig, in Frontend::Agent::Ticket::ViewCompose look out for
Ticket::Frontend::ResponseFormat. We reduced that to

[% Data.StdResponse | html %]

[% Data.Signature | html %]

which keeps the configured response text and the signature, but leaves
out the quoted mail.

Perhaps that is what you were looking for.

Hope that helps,
Susan
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