Re: OTRS 5 - Hiding fields from Create New Phone Ticket screen
Willian Silva <[email protected]> Tue, 17 Jul 2018 08:25:55 -0300
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CA+JzgjBGOQg-9JCrCdLSJeaasWm-_zV6tHdFhdPCKTSCmnStNA@mail.gmail.com> |
I got it, thank you Florian. Best regards, Willian Silva. 2018-07-16 17:24 GMT-03:00 Florian Edlhuber <[email protected]>: > Hi, > > - Willian Silva wrote: > > How can I hide fields like: Service, SLA, Owner, Responsible from > > the new phone ticket screen ? > > I wanna hide this for certain agents / roles. Is it possible ? > > You can not hide these fields in the new phone screen without coding. > You can use process dialogues, if needed. > > -- > Florian > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs