Re: Notification on ticket close?

Carlos García <[email protected]> Sun, 22 Jul 2018 17:02:31 -0500

Newsgroups	gmane.comp.otrs.user
Message-ID	<[email protected]>

Hi Arun,

please try:

  Event: TicketStateUpdate
  Ticket Filter - State: closed . . . (depends on what you want to do)

and the rest for Recipients and others as you like.


Regards,
Carlos García





> On Jul 20, 2018, at 11:59 AM, Arun Venkataraman <[email protected]> wrote:
> 
> Hello,
> 
> I have been trying, unsuccessfully, to obtain a notification from
> OTRS (v6.0.3 Free) when a ticket is closed.  I do receive automatic
> notifications when a new ticket is created, pending reminders, etc.
> 
> I added a notification type in the Ticket Notification Management
> screen, and have tried various event triggers with filters etc to
> capture a "ticket close event".
> 
> All the standard notifications seem to use a "Notification**" event
> type, but I have not found the applicable event for closing a ticket.
> 
> Help appreciated, or let me know if this is the wrong approach.
> 
> Thanks,
> -arun
> --
> Arun Venkataraman, Arecibo Observatory/HC3 Box 53995/Arecibo, PR 00612
> [email protected]
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